Certified Mediation Skills Training (ESF Funded)
Course duration: 8 days 60 CPD Hours. Face to face training
Course overview
This Mediation Skills programme is co-funded by the Government of Ireland, the European Union, and network companies.
Enhance your skillset with our Certified Mediation Skills Programme
Are you looking to broaden your skills and add a valuable tool to your professional toolkit?
Programme Objectives
This highly participative course will allow you
• develop key skills in implementing solutions for/with parties involved in disputes workplace/organisational and commercial conflict
• focus on minimising the costs of unnecessary interpersonal, workplace and commercial conflict
• enhance the working environment
• understanding and manage conflict situations and develop self awareness and confidence in facilitating conflict resolution using the mediation process.
Aims and objectives
The Mediation Act in Ireland requires Mediators to be trained and certified. Our team has
successfully trained 100’s of mediators throughout Ireland, the UK and the USA. Our team of trainers
includes experienced Mediators with extensive experience in dealing with a range of
disputes. Our experience ensures we are ideally placed to pass on our practical
experiences to trainee mediators. Our trainers have trained mediators who now specialise
in a range of areas including commercial, workplace, family, agriculture, community, and
civil disputes.
Our workshops provide cases based on our experience of mediating a variety of disputes
including employment/workplace, commercial, civil, community and family. This will ensure
the participants gain from mediations focussed on their future area of practice.
The course leader is an experienced Mediator who has acted as an external mediator with
the Financial Services and Pensions Ombudsman. Our lead trainers have also been
External Adjudicators with the WRC
Who should attend
People with an interest in building their workplace mediation skills to a higher level
Course content
Programme Outline
• Understanding Conflict Resolution Theory
• Negotiation Theory
• Mediation Principles and Process
• Communication & Mediation Skills
• Personal Awareness
• Participant Rights and Related Legal
Implications
• Developing appropriate ADR solutions
• Privilege and Confidentiality in the process.
Skills learned
Learning Outcomes
By the end of this programme participants will have:
• Developed a thorough understanding of the various aspects and dynamics of dispute resolution
• An ability to facilitate the management of conflict in various settings
• A thorough understanding of alternative dispute resolution methods with a focus on mediation
• Practised in the skills necessary for providing an effective Mediation and Mediation Service
• An internationally recognised certification in Mediation
Certification
Qualification:
On completion of the programme participants will be Certified Mediators and will qualify for membership of
the Mediators Institute of Ireland
