Management Development

Certified Programme in Workplace Mediation

Course duration: 60 hours – including six days tutor led training

Course overview

To give management, supervisors and trade union representatives the opportunity to develop key skills in implementing solutions for/with parties involved in workplace conflict with a focus on minimising the costs of unnecessary interpersonal and workplace conflict and to enhance the working environment.

Aims and objectives

On completion of the programme participants will be Certified Mediators and will qualify for membership of the Mediators Institute of Ireland and other professional mediator bodies.

Who should attend

Especially for organisations who want to have Internal Mediators in place ; This programme is aimed at individuals, identified by the organisation who wish to take on a Mediators’ role (in addition to their own roles).

Course content

Programme Outline

  • Develop the knowledge and skills required to be an effective mediator
  • Understanding Conflict Resolution Theory
  • Negotiation Theory
  • Mediation Principles and Process
  • Communication & Mediation Skills
  • Personal Awareness
  • Employee Rights and Related Legal Implications
  • Developing appropriate ADR (Alternative Dispute Resolution) solutions for the workplace

Programme Methodology

The programme is delivered as follows:

  • Pre course work, self assessments and case study provided on CD with full learning resource pack
  • 40 hours tutor led experiential learning and supervised skill development by experienced ADR specialists and Mediators at advanced practitioner level
  • Assessment of skills
  • Written course work to be submitted within an agreed timeframe after the programme based on a suitable case study.

Skills learned

By the end of this programme participants will have:

  • developed a thorough understanding of the various aspects and dynamics of workplace dispute esolution,
  • an ability to facilitate the management of workplace conflict
  • a thorough understanding of dispute resolution methods including mediation.
  • Practised the skills necessary for workplace Mediation
  • The opportunity to gain internationally recognised certification in Mediation.


There is no certification for this programme.

Find upcoming Management Development courses in our calendar below:

Event Venue Spaces Remaining Date
Interviewing Skills for the Interviewer Virtual Online 9
  • 18th July 2024 1:30 pm
People Management Skills Virtual Online 11
  • 16th July 2024 9:30 am
Stress Management/Resilience Training Virtual Online 13
  • 26th June 2024 9:30 am
Personal Leadership & Motivational Skills Virtual Online 10
  • 24th June 2024 9:30 am
Business Writing Skills Virtual Online 12
  • 20th June 2024 10:00 am
Interviewing Skills for the Interviewer Virtual Online 0
  • 10th June 2024 9:30 am
Course Full
People Management Skills Virtual Online 1
  • 6th June 2024 9:30 am
Personal Leadership & Motivational Skills Virtual Online 0
  • 23rd May 2024 9:30 am
Course Full
Trainers Skills Certificate Virtual Online 0
  • 23rd April 2024 9:30 am
Course Full