People Management Skills
Creativity Problem Solving & Innovation
Personal Leadership & Motivational Skills
Communication Skills
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31st May 2018
9:30 am - 5:00 pm
A One Day Training Course Programme Objective This programme is about changing participant’s behaviours so that they recognise the importance of effective interpersonal communication, and have the skills to deliver more effectively on communication. Learning Outcomes listen effectively develop empathy develop high-level relationship skills recognise the critical importance of good internal communications construct and deliver (more…)
Customer Service & Complaint Handling
We're sorry, but all tickets sales have ended because the event is expired.
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20th March 2018
9:30 am - 5:00 pm
“Build confidence with customers, manage complaints effectively & deliver a great customer experience” 1 Day Course Programme Objective A practical and interactive one-day workshop, the course is designed for all who work directly with customers both on the telephone or on a face to face basis – includes managers, field support, administrators, reception, managers, customer (more…)
