A One Day Training Course Programme Objective This course is ideal for all business professionals who are required to present ideas in writing and wish to sharpen their business writing skills. The course covers: how to get the purpose of your message across, layout, grammar, punctuation, email etiquette, and writing agendas and minutes of (more…)

“Build confidence with customers, manage complaints effectively & deliver a great customer experience” 1 Day Course Programme Objective A practical and interactive one-day workshop, the course is designed for all who work directly with customers both on the telephone or on a face to face basis – includes managers, field support, administrators, reception, managers, customer (more…)