Business Writing Skills
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6th November 2017
9:30 am - 5:00 pm
A One Day Training Course Programme Objective This course is ideal for all business professionals who are required to present ideas in writing and wish to sharpen their business writing skills. The course covers: how to get the purpose of your message across, layout, grammar, punctuation, email etiquette, and writing agendas and minutes of (more…)
Strategic Negotiation Skills
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14th November 2017
9:30 am - 5:30 pm
A One Day Training Course Programme Objective This programme recognises that everyone negotiates everyday and gives participants an introduction to the art of thinking about conducting negotiations strategically – where continuing good working relations with suppliers, colleagues and others remains key. Learning Outcomes The Key Principles underlying all Successful Negotiations The Key Steps to Successful (more…)
Effective Telephone Sales Techniques
Customer Service & Complaint Handling
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3rd November 2017
9:30 am - 5:00 pm
“Build confidence with customers, manage complaints effectively & deliver a great customer experience” 1 Day Course Programme Objective A practical and interactive one-day workshop, the course is designed for all who work directly with customers both on the telephone or on a face to face basis – includes managers, field support, administrators, reception, managers, customer (more…)
Employment Law
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18th October 2017
9:30 am - 5:00 pm
A One Day Training Course Programme Objective With over 25 employment Acts and significant changes to employment legislation in recent years, the legal environment in which an employer operates has become very complex. Along with this is a much changed workforce due to social and economic changes as well as an increased “compensation” culture generally. (more…)
