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A single event that spans one or more consecutive days.

Introduction to Excel 2013

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  •  27th July 2017
     9:30 am - 5:00 pm

Duration: 1 day Course Aims and Objectives: Microsoft Excel is a useful tool for generating spreadsheets from a number of data sources. Using calculations and functions, users can easily manage any type of data including budgets, financial data, statistical data, reports, charts, graphs and small lists. Who should attend: This course is designed for those (more…)

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Strategic Negotiation Skills

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  •  19th July 2017
     9:30 am - 6:30 pm

A One Day Training Course   Programme Objective This programme recognises that everyone negotiates everyday and gives participants an introduction to the art of thinking about conducting negotiations strategically – where continuing good working relations with suppliers, colleagues and others remains key. Learning Outcomes The Key Principles underlying all Successful Negotiations The Key Steps to (more…)

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Intermediate Excel 2010

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  •  14th July 2017
     9:30 am - 5:00 pm

Duration: 1 Day Who should attend?This course is designed for Microsoft Excel users who have basic skill levels and understanding of Excel and who wish to extend their knowledge and skills beyond building simple workbooks. This course is suitable for people who use or who will use Excel in their daily role. Course Aims and (more…)

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Customer Service & Complaint Handling

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  •  25th July 2017
     9:30 am - 5:00 pm

“Build confidence with customers, manage complaints effectively & deliver a great customer experience” 1 Day Course Programme Objective A practical and interactive one-day workshop, the course is designed for all who work directly with customers both on the telephone or on a face to face basis – includes managers, field support, administrators, reception, managers, customer (more…)

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Assertiveness

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  •  21st July 2017
     9:30 am - 5:00 pm

A One Day Training Course   Assertiveness The aim of the course is to provide the delegates with the knowledge and skills necessary to develop and use assertiveness techniques to enhance their performance. It covers the understanding of the three most common behaviour types and allows the delegates to practice assertiveness techniques in a safe (more…)

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