ESF+ Funded Course
This Mediation Skills programme is co-funded by the Government of Ireland the European Union, and network companies.
Certified Mediation Training
Equip yourself with the professional skills to resolve disputes and enhance your career with our 8-day, 60-hour Certified Mediation Training. This programme is co-funded by the Government of Ireland and the European Union through the European Social Fund (ESF+), offering world-class training at a significantly subsidised rate.
This highly participative programme is designed for professionals looking to master conflict resolution. It combines expert-led classroom training with self-directed eLearning to provide a comprehensive understanding of the mediation process, fully aligned with the Mediation Act 2017.
What you will learn
- Conflict Resolution & Negotiation: Master the theory behind disputes and learn advanced negotiation strategies.
- The Mediation Process: Follow a proven 5-step framework to facilitate solutions in workplace, commercial, and community settings.
- Communication Mastery: Develop high-level skills in active listening, reframing, and managing difficult conversations.
- Legal & Ethical Standards: Understand the legal implications of the Mediation Act, including privilege, confidentiality, and participant rights.
- Self-Awareness: Build the confidence and personal awareness needed to remain neutral and effective in high-pressure situations.
Course content
- Understanding Conflict Resolution Theory • Negotiation Theory
- Mediation Principles and Process
- Communication & Mediation Skills
- Personal Awareness
- Participant Rights and Related Legal Implications
- Developing appropriate ADR solutions
- Privilege and Confidentiality in the process.
Who should attend
This course is ideal for HR professionals, managers, legal practitioners, and anyone interested in elevating their conflict management skills to a professional, certified level.
Professional Certification
- MII Accredited: Upon successful completion and assessment, participants become Certified Mediators and qualify for membership with the Mediators’ Institute of Ireland (MII).
- CPD Hours: This course provides 60 CPD hours for professional development
How much does it cost?
Full cost €2,750 Subsidised Members Rate: €700
Additional Information
A Proven Track Record
Join a network of hundreds of successfully trained mediators across Ireland, the UK, and the USA.
Our programme is renowned for its transformative impact on decision-making and professional communication.
Why Choose this Programme?
Exceptional Value
Through ESF+ Funding Gain access to elite leadership and mediation training at a fraction of the market cost. Our programmes are co-funded by ISME Skillnet and the European Union, making professional growth accessible for all SMEs.
Learn from Industry Leaders
Our trainers are seasoned practitioners who have served as External Adjudicators with the WRC and mediators for the Financial Services and Pensions Ombudsman. They bring real-world case studies from workplace, civil, and commercial disputes.
Skills Demonstrations
We don’t just teach theory. Our workshops use immersive role-plays and "Fish Bowl" case studies based on actual disputes, ensuring you gain the practical experience needed to practice immediately.
Flexible Online & Face-to-Face Delivery
Enjoy the best of both worlds with a blended learning approach. Join sessions from anywhere while benefiting from the flexibility of learning at your own pace through our fully supported online modules.
Upcoming Course
8 Day classroom based learning in Dublin (Airport)
eLearning Modules (60 CPD Hours)
Full cost €2,750; Subsidised Members Rate: €700
Dates: This 8 day course starts – 9th September, 2026, 22nd, 23rd September, 6th, 7th, 20th, 21st October, finishing 4th November.
To find out if you are eligible please register below.
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