People Management Skills
Course duration: 3 days over 3 weeks
Course overview
Participants will recognise how to unleash potential in their team to achieve business objectives, enhance their leadership style to deliver impact and results.
Aims and objectives
At the end of this programme, participants will understand the significance of their role in delivering on their organisation strategy. They will recognise how to unleash potential in their team to achieve business objectives, enhance their leadership style to deliver impact and results. They will be able to identify where each member of the team is at in the employee lifecycle, to take ownership and responsibility to transition them for success. Participants will demonstrate practical people management skills through structured skills practice, using simple effective models (Practice and feedback) and identify how to develop their own and others resilience.
Who should attend
Junior managers, supervisors, team leaders, those who have people management responsibilities and those who are about to move into a management role.
Course content
About Leadership
- Leadership Vs. Management
- Principles of Effective Leadership
- What Style of Leader are You?
Performance Management Self
- Communication
- Assertiveness
- Emotional Intelligence
- Planning & Organising
Performance Management / Development of Others
- Employee Engagement
- Stages of Team Development
- Delegation Skills – A structured approach
- Managing Conflict in Teams
- Feedback Skills
Coaching for Success
- Coaching Model
- Performance Management/Development conversations
Building Resilience
Skills learned
- Effective Planning & Organising Skills
- How to be assertive
- Feedback skills
- Coaching skills in the workplace
- How to handle conflict in the workplace
- Delegation
- Performance management/development conversations
- Develop Emotional Intelligence
- Building resilience