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A single event that spans one or more consecutive days.

Customer Service & Complaint Handling

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  •  20th March 2018
     9:30 am - 5:00 pm

“Build confidence with customers, manage complaints effectively & deliver a great customer experience” 1 Day Course Programme Objective A practical and interactive one-day workshop, the course is designed for all who work directly with customers both on the telephone or on a face to face basis – includes managers, field support, administrators, reception, managers, customer (more…)

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Prince2 Practitioner | Essentials of Project Management

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  •  12th March 2018 - 16th March 2018
     9:30 am - 5:30 pm

9th – 13th Oct, 2017 5 days Course Duration: 5 days – APMG Accreditation Programme Overview: PRINCE2® (Projects IN a Controlled Environment) is a leading edge approach to managing projects. With the launch of PRINCE2® also came its recognition as the de facto standard for managing projects, not just in the IT/IS environment, but for projects (more…)

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Advanced PowerPoint 2013/2016

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  •  26th March 2018
     9:30 am - 5:00 pm

Duration: 1 day Course Aims and Objectives: The Advanced PowerPoint 2013 training course covers how to create interactive presentations, work with templates and use advanced animation and presentation techniques. By the end of the course, you should gain an understanding of how to use the Slides, Handout and Notes Masters, work with Templates, use advanced (more…)

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Advanced Excel 2010

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  •  12th March 2018
     9:30 am - 5:00 pm

Duration: 1 Day Who should attend? This course is designed for Microsoft Excel users who have a good knowledge and understanding of Excel but are not yet at expert level. It will suit users who wish to extend their knowledge and skills. Course Aims and Objectives: This course covers aspects of Excel beyond building basic (more…)

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Advanced Excel 2013/2016

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  •  20th March 2018
     9:30 am - 5:00 pm

Duration: 1 day Course Aims and Objectives: The Advanced Excel 2013 training course covers the key topics required by users of this application, including the brand new features of this version, with lots of in-depth explanations, step by step instructions, key questions and group and individual activities. This course is designed to help you to (more…)

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