“Build confidence with customers, manage complaints effectively & deliver a great customer experience”

The IITD Certificate in Training Delivery & Evaluation programme is specifically designed to enable participants to develop the necessary knowledge, skills and confidence to deliver and evaluate training activities pertinent to those responsible for the training of others in organisations.

To give management, supervisors and trade union representatives the opportunity to develop key skills in implementing solutions for/with parties involved in workplace conflict with a focus on minimising the costs of unnecessary interpersonal and workplace conflict and to enhance the working environment.